Services

NYC & Company Visitor Center (Mezzanine)

As one of the most visited tourist destinations in NYC – seeing more than 23 million annually – Macy’s Herald Square features an outpost of the official NYC & Company information center. The Visitor Center is equipped with new technology to serve international travelers in their native languages. Touchscreen kiosks provide guests with the latest updates on special events, promotions, and merchandise at Herald Square as well as information on attractions, entertainment, and dining in New York City.

Buy Online Pick Up In-Store (FL 1, 3, LL)

As an omnichannel retailer catering to customer shopping preferences, Macy’s offers dedicated in-store locations for pickup of online orders. For added convenience, customers can place an order online and pick it up at the nearest Macy’s store at no additional cost.

My Stylist@Macy’s (FL 1 ½, 3, 4, 5, 6, 7)

Macy’s expanded the personal shopping experience with the launch of My Stylist@Macy’s, a free service dedicated to finding the perfect fashions for every customer. In addition to style consultations, the experts at My Stylist@Macy’s guide shoppers in selecting the best gifts for friends and family, for all occasions.  My Stylist@Macy’s is fun, fast, free, and requires no minimum purchase.

Wedding & Gift Registry (FL 8)

Macy’s Wedding & Gift Registry offers personalized service to couples, their parents, relatives, gift givers, and home store customers.

Gift Wrapping (FL 8)

As a convenience service for customers, year-round gift wrapping can be purchased on the 8th floor. Life is a celebration – make the holidays, birthdays, and other special occasions brighter with a professionally wrapped gift and Papyrus greeting cards that translate heartfelt emotions.

Watch Repair (FL 9)

Macy’s Watch Repair is located on the 9th floor and offers professional, full-service, modern and vintage timepiece repair. Jewelry repair is also offered, in addition to razor sales.